The truth about what is going on with Southwest from a pilot:
“From a travel group:
My friend’s husband is a pilot with Southwest. He just posted this an hour ago. I’m not including his name or the photos he shared of packed SWA employee rooms at the airports over the past couple of days (in case his post comes back to bite him with the company—even though he’s stating facts.) He also posted a screenshot of a fellow pilot on hold with SWA Scheduling for over 22 hours. Anyway, here’s some insight for those wondering if this massive round of SWA cancellations is really all due to weather and staffing issues:
“I don’t know what to say. Southwest Airlines has imploded. Their antiquated software system has completely fried. Planes are parked. Crews are stranded in the airports with the passengers, volunteering to take the passengers in the parked planes but the software won’t accept it. Phone lines are overwhelmed for both passenger and crews. I personally spent over two hours trying to get ahold of anyone in the company last night after midnight. A Captain and I did manage to get the one flight put together on Christmas night and got people home. Kudos to the ops agent and dispatcher for making it happen. We had to manually input a lot of the data and it took over an hour to coordinate with dispatch going back and forth running numbers.
We spent hours trying to get the company to answer and get us a hotel when we landed as they’re all sold out. We were only put in a call que for hours before hanging up. I found one hotel with 4 rooms and we bought our own rooms at 2:30am. I even paid for a Flight Attendants room. We literally have crews sleeping on the airport floors all over the country with nowhere to go. Crews have been calling to fly anyone, anywhere, but the company says the system needs a reset. They have effectively shut down the operations for the rest of year, running 1/3 of the flights so that they can let the computer find and locate the crews and aircraft. Gate agents are in tears. They’ve been yelled at, cussed at, slapped and spit on. Flight attendants have been taking a beating. The frontline employees have had little support or communication. Terminals are standing room only with people having been there for days. Pilot lounges are packed with pilots ready to fly and nowhere to go.
Embarrassing is an understatement. I’m going on my second of three days off, still stuck on the east coast and still expected to show up in the morning with no schedule. And I’m willing to fly all day if needed. Because that’s nothing compared to the passengers needing meds in bags that are lost and mothers traveling with kids, having been stuck for the same amount of days in the terminal. In 24 years, I’ve never seen anything like this. Heads need to roll! Rumors on media are floating that there is a lack of crews and pilots are staging sick calls. Absolutely not true at all. This is a computer system meltdown. Thousands of crew members are sitting in hotels and airports with nowhere to go. This airline has failed miserably.”